Your Questions, Answered

Yes — Mystery Dumpling Squishies are made from kid-safe, non-toxic materials and designed for ages 3+. Adult supervision is recommended for younger children, as with all small squishy toys.

Nope — that's the fun! Each box is sealed and the color is always a mystery surprise.

Random color means each squishy is sealed in a mystery package, and you discover the color when you open it. Order larger bundles for a better chance of building your collection.

Yes! Sparkly glitter dumplings are randomly mixed into our production batches. There is a 1 in 72 chance of pulling a rare glitter squishy.

Absolutely. The slow-rising squish texture is great for fidgeting, focus, and stress relief — perfect for the desk, the car, or bedtime wind-down.

Spot clean only with a damp cloth and mild soap. Avoid submerging in water as it can affect the squish texture.

Standard US shipping is 3–7 business days. Express options are available at checkout. Orders $35+ ship free.

Right now Squishy Labs ships within the US only. International shipping is coming soon — join our email list to be the first to know.

Once your order ships you'll receive a tracking email. You can also use our Track Your Order page anytime.

Orders can be modified or cancelled within 2 hours of placing. After that we start packing, so reach out fast and we'll do our best.

Every order is backed by a 30-day satisfaction guarantee. Email us within 30 days and we'll work with you on a refund, replacement, or exchange.

Each mystery dumpling is a surprise, so we can't accept returns based on which color or glitter you pulled. But if anything looks wrong with your squishy, let us know!

Refunds are processed within 5–7 business days of approval, and may take a few extra days to appear on your statement.